YOUR HEALTH AND SAFETY IS OUR PRIORITY!

WE ARE FOLLOWING ALL NEW YORK STATE GUIDELINES AND CDC RECOMMENDED PRECAUTIONS INCLUDING BUT NOT LIMITED TO:
- MANDATORY WEARING FACIAL COVERINGS AND GLOVES WHERE APPROPRIATE
- CLEAN AND DISINFECT YOUR VEHICLE BEFORE AND AFTER SERVICE
- HAND SANITIZER AVAILABLE TO ALL CUSTOMERS AND EMPLOYEES
- SOCIAL DISTANCING IS MANDATORY THROUGHOUT OUR DEALERSHIP INCLUDING OUR SHOWROOM, SALES AND SERVICE OFFICES
- DISINFECTING KEYS WHEN RETURNING VEHICLE AFTER SERVICE
- CLEANING AND DISINFECTING ALL SERVICE LOANER VEHICLE BEFORE AND AFTER SERVICE
-THOROUGHLY CLEANING AND DISINFECTING ALL VEHICLES BEFORE AND AFTER CUSTOMER TEST DRIVES

TO OUR VALUED CLIENTS

We know that you depend on us to provide a safe environment when servicing your current vehicle or purchasing your future vehicle. We've always taken great pride in providing an exceptional experience in our clean and well-run dealership, and we know this is more important now than ever before.  In addition to our daily cleaning procedures, we're adding even more rigorous cleaning to ensure a healthy environment in all departments of our dealership. Like others, we're taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take.

For your convenience and health safety, vehicles with service needs can be dropped off using our "Early Bird," night drop box outside of our service drive. Likewise, we will continue our concierge pick up and drop off service for out of the area customers, as usual.  However, during these heightened times JLR Rochester has decided to amend our concierge policy to include local area customers as well. Please note; now more than ever, we appreciate holding to a strict appointment policy in order for us to properly plan for your vehicles arrival and expedient completion of work while in our care.
 
While your vehicle is in for service our valets, advisors, technicians, and detailers are taking precautions and following these extra procedures: technicians are wearing gloves while servicing your vehicle, applying steering wheel covers to each vehicle and wiping down all surfaces after the service has been performed; our detail department is also following the same best practices before delivering your vehicle back to you.

As things are constantly changing, we continue to closely monitor and act to the information that the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and state and local government recommend. Also know that we have a leadership team that meets regularly and we will adjust as necessary.

Your health and well-being are our priority. Thank you for your continued support. We are privileged to serve you and our community.
If you have any questions please do not hesitate to reach out to any of our team members. Thank you for your business and trust in Jaguar Land Rover Rochester.
 
Regards,
Michael
 
 
Michael M. Piehler
General Manager/Partner
Jaguar Land Rover Rochester