I hope this note finds you well given the recent developments regarding the COVID‐19 over the past few weeks. We want you to know that your health and safety is our first priority at Jaguar Land Rover Rochester.

We would like to begin by assuring all of our customers that JLR Rochester is here to service your essential needs. As I am sure you are aware by now, Governor Cuomo has asked that 100% of the non‐essential workforce work from home beginning March 20th at 8pm. However, the state has designated Auto Repair facilities as an essential business. That being the case, JLR Rochester Service and Parts Departments will remain open for business Monday through Friday from 7:30am to 6:00pm. In addition, for your convenience and health safety, vehicles with service needs can be dropped off using our "Early Bird," night drop box outside of our service drive.

Likewise, we will continue our concierge pick up and drop off service for out of the area customers, as usual. However, during these heightened times JLR Rochester has decided to amend our concierge policy to include local area customers as well. Please note, however, we must require a strict appointment policy in order for us to properly plan for your vehicles arrival and expedient completion of work while in our care.

While your vehicle is in for service our valets, advisors, technicians, and detailers are taking precautions and following these extra procedures: technicians are wearing gloves while servicing your vehicle, applying steering wheel covers to each vehicle and wiping down all surfaces after the service has been performed; our detail department is also following the same best practices before delivering your vehicle back to you.

We've always taken great pride in providing an exceptional experience in our clean and well‐run dealership, and we know this is more important now than ever before. In addition to our daily cleaning procedures, we're adding even more rigorous cleaning to ensure a healthy environment in all departments of our dealership. Like others, we're taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take.

Lastly, if you are in the market for a new or pre‐owned vehicle, JLR Rochester is still available to assist you. Please browse from the comfort of your home. All of our inventory is posted online with multiple photos and our Sales Associates are just a phone call, text or email away to assist you with your leasing or buying needs.

If you have any questions please do not hesitate to reach out to any of our team members. Thank you for your business and trust in Jaguar Land Rover Rochester.

Michael M. Piehler
General Manager/Partner
Jaguar Land Rover Rochester

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Jaguar Rochester

770 Panorama Trl S
Directions Rochester, NY 14625

  • Sales: 585-310-7000
  • Service: 585-310-7002
  • Parts: 585-310-7003